Legal Agreement

Terms of Use

Last updated: March 31, 2026 · Effective date: January 1, 2026

These Terms of Use ("Terms") govern your access to and use of the XENVIO platform, website, APIs, and related services (collectively, the "Service") provided by XENVIO SL ("XENVIO", "we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using any part of the Service, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement on behalf of yourself or your organization, and agree to comply with these Terms and all applicable laws.

2. Description of Service

XENVIO is a cloud-native Decision Intelligence platform for logistics operations. The Service includes, but is not limited to:

Multi-carrier Rate Shopping and label generation.
CUBING Algorithm for optimal box selection.
ShipperView dispatch station and QC Packing workflows.
XLINK hardware connectivity (scales, printers, scanners).
Smart Shipping Rules automation engine.
API v4 for third-party integrations.

3. Account Registration

You must register an account to use the Service. You agree to:

Provide accurate, current, and complete registration information.
Maintain the security of your credentials and not share them with unauthorized parties.
Notify us immediately at security@xenvio.com of any unauthorized access to your account.
Accept responsibility for all activities occurring under your account.

4. Subscription Plans and Billing

The Service is offered under subscription plans (Starter, Growth, Enterprise) described on our Pricing page. By subscribing:

You authorize XENVIO to charge your selected payment method on a recurring basis (monthly or annual).
All fees are exclusive of applicable taxes, which will be added where required by law.
Annual plans are non-refundable after the first 14 days.
You may cancel your subscription at any time; access continues until the end of the current billing period.

5. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations.
Transmit unlawful, fraudulent, or harmful content.
Attempt to gain unauthorized access to the Service or its infrastructure.
Reverse engineer, decompile, or create derivative works of the platform.
Use automated tools to scrape, crawl, or extract data without written consent.
Resell or sublicense access to the Service without prior written authorization.

6. Intellectual Property

All content, software, algorithms, trademarks, and technology within the Service are the exclusive property of XENVIO SL or its licensors. These Terms do not grant you any intellectual property rights beyond the limited license to use the Service as described herein. You retain ownership of all data you input into the platform.

7. Data and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to such processing and warrant that all data you provide is accurate.

8. Service Availability and SLA

XENVIO targets 99.9% uptime for Enterprise plans as specified in the applicable Service Level Agreement (SLA). For Starter and Growth plans, we strive for high availability but do not guarantee specific uptime. We reserve the right to perform maintenance with reasonable advance notice.

9. Limitation of Liability

To the maximum extent permitted by applicable law, XENVIO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total aggregate liability shall not exceed the fees paid by you in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. XENVIO does not warrant that the Service will be error-free or uninterrupted.

11. Termination

Either party may terminate these Terms at any time. XENVIO may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or engage in conduct that harms other users or the platform. Upon termination, your right to use the Service ceases and we will handle your data in accordance with our Privacy Policy.

12. Governing Law and Disputes

These Terms are governed by the laws of Spain, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [City], Spain. For EU consumers, mandatory consumer protection provisions of your country of residence may apply.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice within the platform at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at legal@xenvio.com.